Personalized Attention +44 151 947 0713
SHIPPING TO ALL
9/10 Rating
SALE TO MINORS PROHIBITED
1. Shipping
Delivery to the United Kingdom
Orders placed before 16:00 on a business day are dispatched the same day, provided payment has been confirmed and the products are available. Dispatch means the order leaves our warehouse; delivery means it arrives at its destination. Delivery times vary by destination and are shown below. Deliveries are not made on Saturdays, Sundays or public holidays.
Estimated delivery to the United Kingdom takes 7–10 business days. Dispatch from our warehouse and arrival at your address are separate stages; transit or customs delays may affect delivery.
- United Kingdom: 7–10 working days.
- Mainland Spain: 24–48 working hours.
- Mainland Portugal: from 48 hours.
- Balearic Islands: 48–72 working hours.
- Canary Islands: 1 working week.
- France and Italy: approximately 72 working hours. We do not ship to French overseas territories.
- Belgium, the Netherlands and Germany: 72 hours to 5 days.
- Sweden and Finland: 5 working days.
- Estonia, Latvia and Lithuania: 5–6 working days.
- Czech Republic, Austria and Eastern Europe: 4–6 working days.
- Azores: 1 week to 15 working days.
For other destinations, contact our customer service team at [email protected].
Tracking your order
We email you a tracking number so you can check the progress of your delivery.
Shipping costs
For deliveries to the United Kingdom, shipping costs depend on the weight of your order and the destination. The total, including shipping, is shown before payment.
Free shipping on orders of €30 or more, including exactly €30, applies only to mainland Spain and mainland Portugal. This offer does not apply to deliveries to the United Kingdom or any other destination.
For mainland Spain and mainland Portugal, orders below €30 have a €5 shipping charge, regardless of weight.
For other destinations, shipping charges depend on weight. The total, including shipping, is displayed before payment.
Cash on delivery
Orders paid by cash on delivery incur a collection handling fee charged by the delivery company: 5% of the order total, with a minimum fee of €5.
Delivery address
You are responsible for providing the correct delivery address. We cannot accept responsibility for deliveries sent to an incorrect address provided by the customer.
2. Returns
Our company complies with the applicable rules in Spain. You can consult the Spanish General Law for the Defence of Consumers and Users, published in the official gazette, for further information on your rights (BOE-A-2014-3329).
Please contact GROWBARATO DISTRIBUCIONES S.L. as soon as possible on +34 96 206 62 98 or at [email protected]. Our team will review your case and help you find a solution.
Returning a product by choice
- Send the product back to GROWBARATO DISTRIBUCIONES S.L., AVENIDA ALACANT Nº 2, 46460 SILLA (VALENCIA), Spain, within 14 days of the purchase contract being concluded. If this deadline is exceeded, the customer pays the shipping costs.
- Items must be unused, in perfect condition and in their original packaging. Once we receive and inspect them, we refund the product price using the original payment method unless you request otherwise.
- The customer pays the return shipping costs.
- You are responsible for protecting the product and its packaging during return transport. Do not attach shipping labels directly to the product box, and ensure the carrier does not do so.
- Refunds are issued after the goods have been received and their condition checked.
- Refunds use the original payment method, except for cash on delivery and cryptocurrency payments, which are refunded by bank transfer.
- For these payment methods, the refund covers the product price and shipping charge. Fees charged by third parties for choosing the payment method are not refunded.
Some products are excluded from returns or withdrawal under the applicable rules published in the Spanish official gazette. Examples include seeds, mushroom kits, biological pest control products, fertilisers and sealed products whose seal has been removed, depending on their nature or perishability.
Please do not return products that fail to meet these conditions: they will not be refunded, and any shipment back to you will be at your expense.
Damaged or faulty products
If a product arrives in poor condition for reasons outside your control, you may return it free of charge after notifying GROWBARATO DISTRIBUCIONES S.L. of the reasons through the contact methods listed here. A return due to a defect or poor condition is not treated as withdrawal.
GROWBARATO DISTRIBUCIONES S.L. will cover return costs and replace the product with a new one under the conditions agreed at the time of sale. Complaints may be sent to AVINGUDA D'ALACANT Nº 2, 46460 SILLA (VALENCIA), Spain, or to [email protected].
Some items may have specific shipping and returns conditions. Any exceptions are stated in the product description.